Training
Training List
HRDF
CODE
Course
DAY
SBL
MST-37
On The Job Training (OJT)
2
SBL
MST-38
Problem Solving & Handling Customer Complaints
2
SBL
MST-39
Terminating & Retrenching Employees - The Right Way
2
SBL
MST-40
Effective Human Resource Assistant & Administrator
2
SBL
MST-41
Fundamental of Human Resource Management
2
SBL
MST-42
Understanding & Developing Key Performance Indicators for Effective Performance Management
2
Note
: All of our training programs are 100% HRDF claimable under SBL Scheme
SBL
: 100% HRDF claimable under SBL Scheme
MST-01 : TEAM BUILDING PROGRAM
This program is designed to ensure the team has a good understanding of how teamwork concepts can increase the level of effectiveness of the group - hence translating action into desired results. This is by way of nurturing and developing a highly committed and a highly cohesive work-team as a way to meet the customers' needs and expectations. The team must also agree on common ground as a basis for coming together in the process of creating a conductive teamwork atmosphere. Therefore, a team must develop the motivation and spirit towards acquiring "can-do" attitudes that will enhance teamwork processes. This program aim at setting the foundation for the team to continuously engage in the process of working together for winning together.
Duration: 3 Days
This program is designed to ensure the team has a good understanding of how teamwork concepts can increase the level of effectiveness of the group - hence translating action into desired results. This is by way of nurturing and developing a highly committed and a highly cohesive work-team as a way to meet the customers' needs and expectations. The team must also agree on common ground as a basis for coming together in the process of creating a conductive teamwork atmosphere. Therefore, a team must develop the motivation and spirit towards acquiring "can-do" attitudes that will enhance teamwork processes. This program aim at setting the foundation for the team to continuously engage in the process of working together for winning together.
Duration: 3 Days
MST-02 : USING FISH PHILOSOPHY IN BUILDING TEAMWORK
This program specially designed using FISH Philosophy to improve team performance and create common goals among individuals. Thus, the FISH program will definitely facilitate this process by challenging participants to work together more effectively. We will introduce the individuals to outside the normal work environment and present them with a series of challenges they can only overcome by contributing as an individual and as a team player. By facing these challenges together in a fun, safe, supportive environment, teams build trust, commitment and improved performance.
Duration: 1 Day
This program specially designed using FISH Philosophy to improve team performance and create common goals among individuals. Thus, the FISH program will definitely facilitate this process by challenging participants to work together more effectively. We will introduce the individuals to outside the normal work environment and present them with a series of challenges they can only overcome by contributing as an individual and as a team player. By facing these challenges together in a fun, safe, supportive environment, teams build trust, commitment and improved performance.
Duration: 1 Day
MST-03 : Team Problem Solving : 8D Problem Solving Process
Various types of problems appear in the organization on a daily basis. In general, management would tackle the problems by immediate corrections and neglect the importance of long - term actions that will permanently exterminate the problem. As a result, same problems recur and the business development & growth will be hindered.
One of the many reasons why management resist tackling the problems completely is that there is no effective problem solving method. Thus, management considers deriving the long term solution as time consuming. Utilizing a systematic and appropriate analytical techniques, problems can effectively tackle and the business moves on to grow and face new challenges. This interactive training cum workshop will assist the organization in enhancing its problem solving skills.
Duration: 2 Days
Various types of problems appear in the organization on a daily basis. In general, management would tackle the problems by immediate corrections and neglect the importance of long - term actions that will permanently exterminate the problem. As a result, same problems recur and the business development & growth will be hindered.
One of the many reasons why management resist tackling the problems completely is that there is no effective problem solving method. Thus, management considers deriving the long term solution as time consuming. Utilizing a systematic and appropriate analytical techniques, problems can effectively tackle and the business moves on to grow and face new challenges. This interactive training cum workshop will assist the organization in enhancing its problem solving skills.
Duration: 2 Days
MST-04 : EFFECTIVE LEADERSHIP SKILLS
This course enables participants to manage their team toward to a shared goal and achieving the organization's strategic objectives. Throughout the workshop participants will review case studies, participate in group discussions, practice new skills and receive immediate feedback. Participants will leave the session with implementation tools, troubleshooting guides and additional resources to help them immediately apply their new skills on the job. These skills are different than those required to be a manager. Leadership and management are not the same. To be a leader, one needs an exclusive set of human relations and interpersonal skills. This essence is being able to influence.
After attending this course, participants will be able to:
Duration: 2 Days
This course enables participants to manage their team toward to a shared goal and achieving the organization's strategic objectives. Throughout the workshop participants will review case studies, participate in group discussions, practice new skills and receive immediate feedback. Participants will leave the session with implementation tools, troubleshooting guides and additional resources to help them immediately apply their new skills on the job. These skills are different than those required to be a manager. Leadership and management are not the same. To be a leader, one needs an exclusive set of human relations and interpersonal skills. This essence is being able to influence.
After attending this course, participants will be able to:
- develop an in - depth understanding of how effective people leadership is essential to organizational success.
- build a personal and workplace leadership style that creates trust, sets a clear vision and guides people to meaningful action.
- gain insight into the key skills and techniques you need to create a winning leadership strategy for yourself and your people.
- create passion in your department, team, organization - to establish a solid and ethical reputation as achievers.
- learn what real "coaching" consists of and how to build an extraordinary team that works together in order to deliver results.
- improve productivity and quality at the workplace through a more innovative approach to people management and leadership.
- improve on your understanding of individual and group behavior at the workplace, thus facilitating better leadership of people.
- outline a personal action plan for further development as an effective people leader and manager, and to put in practice the personal and organizational skills required of an effective leader.
Duration: 2 Days
MST-05 : DEVELOPING POWERFUL SUPERVISORY SKILLS
"In times of change, the learner will inherit the earth while the learned are beautifully equipped for a world that no longer exists." - Eric Hoffer
Supervisors today not only manage the Business Need of the Organization but also the needs of subordinates. The latter brings about more human related issues and it is vital that the Supervisor is equipped with the correct skills and knowledge to handle all possible situations.
This specially developed Program for Supervisors will equip Supervisors today with the correct Skills, Knowledge and Attitude to manage both their business and manpower needs. It will lay a foundation to build upon other resources and trainings that will be needed in future.
Duration: 2 Days
"In times of change, the learner will inherit the earth while the learned are beautifully equipped for a world that no longer exists." - Eric Hoffer
Supervisors today not only manage the Business Need of the Organization but also the needs of subordinates. The latter brings about more human related issues and it is vital that the Supervisor is equipped with the correct skills and knowledge to handle all possible situations.
This specially developed Program for Supervisors will equip Supervisors today with the correct Skills, Knowledge and Attitude to manage both their business and manpower needs. It will lay a foundation to build upon other resources and trainings that will be needed in future.
Duration: 2 Days
MST-06 : EFFECTIVE COMMUNICATION, INFLUENCING & INTERPERSONAL SKILLS
In the present competitive business environment, the ability to communicate effectively and influence others positively is a much needed ability. The ability to achieve your objectives is often dependent upon the ability to communicate effectively within your team and with your customers. The development of effective speaking and influencing skills enables participants to communicate effectively with an affirmation towards total understanding by their colleagues and within the team. This active and participative workshop will show participants how to co-operate rather than compete and how to achieve good results for all parties, without damaging the underlying business relationship, through effective communication.
Duration: 2 Days
In the present competitive business environment, the ability to communicate effectively and influence others positively is a much needed ability. The ability to achieve your objectives is often dependent upon the ability to communicate effectively within your team and with your customers. The development of effective speaking and influencing skills enables participants to communicate effectively with an affirmation towards total understanding by their colleagues and within the team. This active and participative workshop will show participants how to co-operate rather than compete and how to achieve good results for all parties, without damaging the underlying business relationship, through effective communication.
Duration: 2 Days
MST-07 : ENGLISH FOR BUSINESS COMMUNICATION
In today's working environment, communication skills are a vital skill every individual should possess to be able to move an organization forward.
This program has been designed and structured from a practical viewpoint, and its objective is to help employees to improve on their personal effectiveness. The Program is designed such that this improvement is achieved both on a professional, as well as on an individual plane. Emphasis will be laid on creating an ambiance which would encourage superior performance through enhancement of the self image by improving communication.
In the present competitive business environment, the ability to communicate effectively and influence others positively is a much needed ability. Communication is a unique activity - it is part science, part art and part technique. It requires a demanding set of skills.
This active and participative workshop will show you how to co-operate rather than compete and how to achieve good results for all parties, without damaging the underlying business relationship, through effective communication.
Duration: 4 Days
In today's working environment, communication skills are a vital skill every individual should possess to be able to move an organization forward.
This program has been designed and structured from a practical viewpoint, and its objective is to help employees to improve on their personal effectiveness. The Program is designed such that this improvement is achieved both on a professional, as well as on an individual plane. Emphasis will be laid on creating an ambiance which would encourage superior performance through enhancement of the self image by improving communication.
In the present competitive business environment, the ability to communicate effectively and influence others positively is a much needed ability. Communication is a unique activity - it is part science, part art and part technique. It requires a demanding set of skills.
This active and participative workshop will show you how to co-operate rather than compete and how to achieve good results for all parties, without damaging the underlying business relationship, through effective communication.
Duration: 4 Days
MST-08 : EFFECTIVE BUSINESS WRITING
In today's business world, the ability to express one's thoughts clearly gives the organization a distinct competitive advantage. Millions of us write letters as part of our work but few of us know the keys to an effective business letter. Too many business letters are impersonal, longwinded and difficult or tedious to read. Most writers hide behind tired phrases and an over-formal approach when writing business letters.
When you write a letter you create an image of you and your company in your reader's mind. A good letter should be effortless reading that makes you want to read more. It should be clear and concise, with short sentences and simple words. It should keep to the facts and be easy to read and to understand. It therefore becomes important that executives have an ability to write effective business letters.
Participants will be exposed to the latest trends in business writing. Emphasis will be on developing effective usage of words, concise style and a good flow. Difficulties in the use of appropriate structure in written English will also be addressed. There will be group discussions and written practice to help participants improve and evaluate the skills level.
Duration: 2 Days
In today's business world, the ability to express one's thoughts clearly gives the organization a distinct competitive advantage. Millions of us write letters as part of our work but few of us know the keys to an effective business letter. Too many business letters are impersonal, longwinded and difficult or tedious to read. Most writers hide behind tired phrases and an over-formal approach when writing business letters.
When you write a letter you create an image of you and your company in your reader's mind. A good letter should be effortless reading that makes you want to read more. It should be clear and concise, with short sentences and simple words. It should keep to the facts and be easy to read and to understand. It therefore becomes important that executives have an ability to write effective business letters.
Participants will be exposed to the latest trends in business writing. Emphasis will be on developing effective usage of words, concise style and a good flow. Difficulties in the use of appropriate structure in written English will also be addressed. There will be group discussions and written practice to help participants improve and evaluate the skills level.
Duration: 2 Days
MST-09 : PAYROLL COMPUTATION & ADMINISTRATION
Payroll computation and administration is one of the many important administrative functions of an organization. However, to carry out such a function effectively and efficiently, the personnel involved must acquire a thorough knowledge and understanding of many of the associated issues of the staffing functions in order to comply with the regulations and procedures under the relevant legislations. This course will impart the necessary skills and competencies to the participants attending the course.
Duration: 2 Days
Payroll computation and administration is one of the many important administrative functions of an organization. However, to carry out such a function effectively and efficiently, the personnel involved must acquire a thorough knowledge and understanding of many of the associated issues of the staffing functions in order to comply with the regulations and procedures under the relevant legislations. This course will impart the necessary skills and competencies to the participants attending the course.
Duration: 2 Days
MST-10 : MISCONDUCT & DOMESTIC INQUIRIES
A domestic inquiry is an internal hearing held by an employer to ascertain whether an employee is guilty of misconduct. The purpose of a domestic inquiry is to find out the truth of the allegations made against the workman. This program is specially designed to provide an in - depth knowledge and understanding of the Domestic Inquiry process - the purpose of holding an inquiry, the proper procedures to be followed pursuant to the guidelines issued and the course of action which follows.
Duration: 2 Days
A domestic inquiry is an internal hearing held by an employer to ascertain whether an employee is guilty of misconduct. The purpose of a domestic inquiry is to find out the truth of the allegations made against the workman. This program is specially designed to provide an in - depth knowledge and understanding of the Domestic Inquiry process - the purpose of holding an inquiry, the proper procedures to be followed pursuant to the guidelines issued and the course of action which follows.
Duration: 2 Days
MST-11 : INTERVIEWING, SELECTION & BEHAVIOURAL SKILLS
This course is designed and delivered to help participants to enhance their performance as interviewers. It focuses on the understanding, skills, approaches and techniques which ensure effective and successful interviewing. The learning is of particular value to supervisors and managers. Their responsibility for maintaining and improving the performance of the staff in their care means that a variety of interviews are an integral part of their jobs. This course will help you make the right hiring decisions and contribute more to the company bottom line.
Duration: 2 Days
This course is designed and delivered to help participants to enhance their performance as interviewers. It focuses on the understanding, skills, approaches and techniques which ensure effective and successful interviewing. The learning is of particular value to supervisors and managers. Their responsibility for maintaining and improving the performance of the staff in their care means that a variety of interviews are an integral part of their jobs. This course will help you make the right hiring decisions and contribute more to the company bottom line.
Duration: 2 Days
MST-12 : MALAYSIAN LABOUR LAWS - INTERPRETATION & APPLICATION
Malaysian Employment Act and Malaysian Labour Law are very important standards or guidelines for Human Resource Practitioner and employers in handling company human resource issues. An excellent interpretation and application in Malaysia Labour Laws is a challenging task for them. Therefore we have designed this course to help and enable participant to understand, interpret and apply the Malaysia Labour Laws correctly in their workplace.
The course will benefit you:
Duration: 2 Days
Malaysian Employment Act and Malaysian Labour Law are very important standards or guidelines for Human Resource Practitioner and employers in handling company human resource issues. An excellent interpretation and application in Malaysia Labour Laws is a challenging task for them. Therefore we have designed this course to help and enable participant to understand, interpret and apply the Malaysia Labour Laws correctly in their workplace.
The course will benefit you:
- Understanding the requirement of the Labour Laws.
- Knowing how to implement and practice within the legal requirements.
- Familiarizing yourself with the latest amendments of the Acts.
- Identifying the perimeter and rights of an employer/employee.
- Learning how to handle labour laws matter - in initiating termination decisions against offenders.
Duration: 2 Days
MST-13 : NURTURING & MANAGING DISCIPLINE - TECHNIQUES & APPLICATION
Discipline is essential for the effective functioning of an organization. All members of an organization need to respect the rules and agreements that govern the organization. Discipline will result from good leadership at all level of an organization, fair agreements and judiciously enforced penalties for infractions. Lack of discipline is one of the most effective formulas to 'destroy' an organization. Nurturing the type of discipline that maximizes the contributions from employees and, hence ensures continuous growth and profitability for an organization is therefore indispensable.
At the end of this module, participants will be able to:
Duration: 2 Days
Discipline is essential for the effective functioning of an organization. All members of an organization need to respect the rules and agreements that govern the organization. Discipline will result from good leadership at all level of an organization, fair agreements and judiciously enforced penalties for infractions. Lack of discipline is one of the most effective formulas to 'destroy' an organization. Nurturing the type of discipline that maximizes the contributions from employees and, hence ensures continuous growth and profitability for an organization is therefore indispensable.
At the end of this module, participants will be able to:
- explain the necessity of discipline.
- describe how to create a conducive environment for discipline work force.
- comply with the legal requirement of handling discipline.
- use the behavioural tools to motivate employees.
- handle common disciplinary problems.
- nurture discipline to enhance productivity.
Duration: 2 Days
MST-14 : EMPLOYEE AND INDUSTRIAL RELATIONS
Malaysia defined industrial relation narrowly as relationship between workers and their employers within the work environment. Internal relationships and practices between workers and employers have become critically important. They affect the managers' role, since they are responsible for managing industrial relations at the interface level. This program is designed to equip Human Resource Practitioners, managers, executives with hands on skill and approach in addressing or dealing with employment related issues at the workplace.
This course will focuses on areas such as:
Duration: 2 Days
Malaysia defined industrial relation narrowly as relationship between workers and their employers within the work environment. Internal relationships and practices between workers and employers have become critically important. They affect the managers' role, since they are responsible for managing industrial relations at the interface level. This program is designed to equip Human Resource Practitioners, managers, executives with hands on skill and approach in addressing or dealing with employment related issues at the workplace.
This course will focuses on areas such as:
- Laws and rules which impact on the work environment.
- Terms and conditions of work.
- Rights and obligations of employers and employees.
- Processes by which the rules and terms are made.
Duration: 2 Days
MST-15 : DEVELOPING CONSTRUCTIVE PERFORMANCE APPRAISAL
Effective organizations conduct performance evaluation of their employees periodically. Sometimes this results in dissatisfaction for both employees as well as appraisers. This is because appraisers may not have the right appraisal instrument or know how to conduct an appraisal which may be perceived as fair by their employees.
This workshop provides participants with a framework within which to assess and develop effective performance appraisal methods for employees. The session also aimed at helping participants learn how to conduct performance appraisals effectively and successfully.
Duration: 2 Days
Effective organizations conduct performance evaluation of their employees periodically. Sometimes this results in dissatisfaction for both employees as well as appraisers. This is because appraisers may not have the right appraisal instrument or know how to conduct an appraisal which may be perceived as fair by their employees.
This workshop provides participants with a framework within which to assess and develop effective performance appraisal methods for employees. The session also aimed at helping participants learn how to conduct performance appraisals effectively and successfully.
Duration: 2 Days
MST-16 : FINANCE FOR NON FINANCIAL EXECUTIVES / MANAGERS
The management of money and finance is a vital parts all business enterprises. Manufacturing, trading, or marketing may be a firm's more visible activities, but without adequate financial planning and control they cannot be carried out. Every manager and executive in an organization should be able to use and understand more fully the financial information available to them and not be intimidated or confused by them. Irrespective of the functional responsibility an executive has, he or she must understand the financial consequence of their decisions. This course is directed towards enhancing the skills and expertise required to understand and appreciate the financial aspects of a business.
Duration: 2 Days
The management of money and finance is a vital parts all business enterprises. Manufacturing, trading, or marketing may be a firm's more visible activities, but without adequate financial planning and control they cannot be carried out. Every manager and executive in an organization should be able to use and understand more fully the financial information available to them and not be intimidated or confused by them. Irrespective of the functional responsibility an executive has, he or she must understand the financial consequence of their decisions. This course is directed towards enhancing the skills and expertise required to understand and appreciate the financial aspects of a business.
Duration: 2 Days
MST-17 : THINKING OUT OF THE BOX
Business begins with an idea. Its growth, stability and ultimate success depend upon innovation and a continuous flow of imaginative thought. However as time goes by, our thinking starts fitting into a "box", a box created by linear logic, conformance to accepted norms and the dictates of "long range" vision statements. Businesses everywhere are exploring ways to liberate ideas. The corporate world today offers tremendous opportunities for people who are prepared to move from their comfort zone, towards making the quantum leap required for discontinuous innovation.
To make this move however requires that employees do not necessarily think in a linear fashion but are able to make creativity the fundamental organizing principle of business. To achieve this people must look forward to and enjoy the problem solving process. To make this happen we must give our people the skills to look at issues differently, helping them make creative leaps and help them develop a new paradigm towards continuous problem solving. They must learn to enjoy the challenges of problem solving and perceive them as opportunities for innovative change.
Duration: 2 Days
Business begins with an idea. Its growth, stability and ultimate success depend upon innovation and a continuous flow of imaginative thought. However as time goes by, our thinking starts fitting into a "box", a box created by linear logic, conformance to accepted norms and the dictates of "long range" vision statements. Businesses everywhere are exploring ways to liberate ideas. The corporate world today offers tremendous opportunities for people who are prepared to move from their comfort zone, towards making the quantum leap required for discontinuous innovation.
To make this move however requires that employees do not necessarily think in a linear fashion but are able to make creativity the fundamental organizing principle of business. To achieve this people must look forward to and enjoy the problem solving process. To make this happen we must give our people the skills to look at issues differently, helping them make creative leaps and help them develop a new paradigm towards continuous problem solving. They must learn to enjoy the challenges of problem solving and perceive them as opportunities for innovative change.
Duration: 2 Days
MST-18 : CREATIVE PROBLEM SOLVING & DECISION MAKING
Problem solving and decision-making are important skills for business and life. Problem solving often involves decision-making and decision-making is especially important for management and leadership. This course is specially designed to equip participants with the training and tools necessary to become an inventive and logical decision maker. Participants will explore a structured way to approach and dismantle problems. They will learn to clarify problems in terms of objectives and issues, with a view toward optimum outcomes. This course will assist participants in exploring the best practices for problem solving and decision-making. It demonstrates how effective problem solving and decision-making can benefit leaders, their employees and the entire organization.
Duration: 2 Days
Problem solving and decision-making are important skills for business and life. Problem solving often involves decision-making and decision-making is especially important for management and leadership. This course is specially designed to equip participants with the training and tools necessary to become an inventive and logical decision maker. Participants will explore a structured way to approach and dismantle problems. They will learn to clarify problems in terms of objectives and issues, with a view toward optimum outcomes. This course will assist participants in exploring the best practices for problem solving and decision-making. It demonstrates how effective problem solving and decision-making can benefit leaders, their employees and the entire organization.
Duration: 2 Days
MST-19 : CUSTOMER SERVICE EXCELLENCE
The edge of success of any organization comes from the interest generated at points of contact. It is therefore imperative to build a customer oriented culture in any industry for all levels of employees in order to establish effective customer relationships if they are to engage in direct dealings with customer. You never get a second chance to make a first good impression. Thus front liners must be equipped with the necessary knowledge and skills to project the organization professionally. This program is designed to provide an insight as to how good customer relationships can create positive impression that would achieve the desired results. It focuses on effective communication skills, the dos and the don'ts when dealing with customers, the behavioral skills to make a distinguished lasting impression, grooming of personalities, confidence building, service that exceed normal expectations and more. The highly interactive seminar will impact a "win-win" cross-functional relationships that will lead to organizational effectiveness.
Duration: 2 Days
The edge of success of any organization comes from the interest generated at points of contact. It is therefore imperative to build a customer oriented culture in any industry for all levels of employees in order to establish effective customer relationships if they are to engage in direct dealings with customer. You never get a second chance to make a first good impression. Thus front liners must be equipped with the necessary knowledge and skills to project the organization professionally. This program is designed to provide an insight as to how good customer relationships can create positive impression that would achieve the desired results. It focuses on effective communication skills, the dos and the don'ts when dealing with customers, the behavioral skills to make a distinguished lasting impression, grooming of personalities, confidence building, service that exceed normal expectations and more. The highly interactive seminar will impact a "win-win" cross-functional relationships that will lead to organizational effectiveness.
Duration: 2 Days
MST-20 : CUSTOMER SERVICE & TELEPHONE ETIQUETTE
Does your company assure customers and public of you professional and friendly service when they answer the phone or have a conversation, or do they sound like it is effort for them to assist clients? This course is designed for frontline receptionists or customer services in handling regular enquiries or customer complaints. This course covers fundamental of good customer service skills and telephone etiquette techniques for using the telephone effectively on the job. It spotlights the importance of the telephone as a business tool and provides practical tips and techniques for its effective use.
At the end of the workshop participants will be:
Duration: 2 Days
Does your company assure customers and public of you professional and friendly service when they answer the phone or have a conversation, or do they sound like it is effort for them to assist clients? This course is designed for frontline receptionists or customer services in handling regular enquiries or customer complaints. This course covers fundamental of good customer service skills and telephone etiquette techniques for using the telephone effectively on the job. It spotlights the importance of the telephone as a business tool and provides practical tips and techniques for its effective use.
At the end of the workshop participants will be:
- equipped with the necessary tools for performance management & to improve efficiency.
- able to develop themselves for better.
- able to apply the appropriate business etiquette & protocols.
- able to handle irate customer and customer complaints professionally and objectively.
- improve customer relations.
- convicted to provide good customer service via telephone as well as in person.
Duration: 2 Days
MST-21 : UNDERSTANDING OF CUSTOMER PERSONALITY
Understanding customer personality styles will quickly tell you how and what to say to each customer. Although every customer is different, most of them can be grouped into few personalities. This course will enable participant to gain some basic characteristics of each of these personality styles. By identify the customer personality; it is help participants to tackle their needs, requests and requirement in dealing with them.
Basically by end of the course, participants able to:
Duration: 1 Day
Understanding customer personality styles will quickly tell you how and what to say to each customer. Although every customer is different, most of them can be grouped into few personalities. This course will enable participant to gain some basic characteristics of each of these personality styles. By identify the customer personality; it is help participants to tackle their needs, requests and requirement in dealing with them.
Basically by end of the course, participants able to:
- provide understanding of customer personality profile.
- improve customer relationship.
- provide suitable & effective service according to different customer personality.
Duration: 1 Day
MST-22 : SALES & MARKETING MANAGEMENT
In today's competitive world, where there are too many products and services chasing the customer, a market oriented proactive approach becomes a necessity. Marketing is seen narrowly as the art of trying to find better and better ways to 'sell' the company's products. Many people confuse marketing with sub functions such as advertising and selling. It is the art of identifying and understanding customer needs and coming up with solutions that satisfy the customers and produce profit for the organization. The marketing concept, in particular, should be understood and applied by all functions in the company, regardless of whether it is operations, sales, human resources, or corporate public relations, as it forms the basis of developing a customer oriented culture in the organization.
Duration: 2 Days
In today's competitive world, where there are too many products and services chasing the customer, a market oriented proactive approach becomes a necessity. Marketing is seen narrowly as the art of trying to find better and better ways to 'sell' the company's products. Many people confuse marketing with sub functions such as advertising and selling. It is the art of identifying and understanding customer needs and coming up with solutions that satisfy the customers and produce profit for the organization. The marketing concept, in particular, should be understood and applied by all functions in the company, regardless of whether it is operations, sales, human resources, or corporate public relations, as it forms the basis of developing a customer oriented culture in the organization.
Duration: 2 Days
MST-23 : PROFESSIONAL SELLING SKILLS
Today's competitive business environment requires the Sales Professional to be focused on the Customer and their needs during each stage of the sales process to provide valued recommendations. The key focus of this program is to build actual Sales skills and competencies by relating to challenges and opportunities faced in the workplace. Participants will be guided through the Selling process and experience the realities of both success and failure and build on them to improve their personal skills and competencies
By attending this intensive course, the participants will equip themselves with:
Duration: 2 Days
Today's competitive business environment requires the Sales Professional to be focused on the Customer and their needs during each stage of the sales process to provide valued recommendations. The key focus of this program is to build actual Sales skills and competencies by relating to challenges and opportunities faced in the workplace. Participants will be guided through the Selling process and experience the realities of both success and failure and build on them to improve their personal skills and competencies
By attending this intensive course, the participants will equip themselves with:
- Personal and Professional Development skills to excel in Sales.
- understanding the Sales process to move the Sale towards Closing.
- develop prospects as they are the blood-line in Selling.
- successful communication skills to engage & build rapport.
- present and close effectively.
Duration: 2 Days
MST-24 : NEGOTIATE TO WIN : SKILLS & TECHNIQUES
In the present competitive business environment, the ability to negotiate effectively and influence others positively is a much needed ability. Negotiation is a unique activity - it is part science, part art and part technique. It requires a demanding set of skills. This active and participative workshop will show you how to co-operate rather than compete and how to achieve good results for all parties, without damaging the underlying business relationship. In this course, you will experience the challenges and pressures of negotiation and you will leave equipped to plan your negotiation well and to execute it effectively.
This workshop focuses on the strategies and tactics of business. In today's global sourcing business environment the ability to achieve your objectives is often dependent upon the ability to negotiate a price, a contract, a deal or a relationship. Sometimes you may be required to negotiate with those whose positions may be diminished by your success. At other times there may be a better deal for both parties or a common ground where both parties achieve their objectives
Duration: 2 Days
In the present competitive business environment, the ability to negotiate effectively and influence others positively is a much needed ability. Negotiation is a unique activity - it is part science, part art and part technique. It requires a demanding set of skills. This active and participative workshop will show you how to co-operate rather than compete and how to achieve good results for all parties, without damaging the underlying business relationship. In this course, you will experience the challenges and pressures of negotiation and you will leave equipped to plan your negotiation well and to execute it effectively.
This workshop focuses on the strategies and tactics of business. In today's global sourcing business environment the ability to achieve your objectives is often dependent upon the ability to negotiate a price, a contract, a deal or a relationship. Sometimes you may be required to negotiate with those whose positions may be diminished by your success. At other times there may be a better deal for both parties or a common ground where both parties achieve their objectives
Duration: 2 Days
MST-25 : NEGOTIATION SKILLS FOR BUYERS
This program was developed to help the buyers better prepare and manage their negotiations and provide them with the added skill advantage. While "negotiating the deal" is only one step in the overall process of concluding the deal, it can be however, a critical step that can substantially impact the size of the deal, profitability and the ratio of the win-rate.
The program also provides a holistic approach to developing the buyers professional to be strategic and synergistic, at the same time nurture him with the right attitudes, character and personality development. By attending this intensive course, the participants will equip themselves with:
Duration: 2 Days
This program was developed to help the buyers better prepare and manage their negotiations and provide them with the added skill advantage. While "negotiating the deal" is only one step in the overall process of concluding the deal, it can be however, a critical step that can substantially impact the size of the deal, profitability and the ratio of the win-rate.
The program also provides a holistic approach to developing the buyers professional to be strategic and synergistic, at the same time nurture him with the right attitudes, character and personality development. By attending this intensive course, the participants will equip themselves with:
- an Appreciation the Buyers perspectives of value to optimize profits.
- integrate negotiation into the Sales Process.
- effective negotiation tools and approaches to move the sale.
- effective NLP communication skills to better understand the Supplier to build rapport and effectively conclude the negotiation deal.
Duration: 2 Days
MST-26 : PURCHASING & NEGOTIATION SKILLS
Effective purchasing and supply management ensures that the right materials are available as and when required, with minimum investment of working capital. In recent years, organizations have realized that increasing emphasis has to be placed on purchasing and supply management practices to improve customer service, facilitate better control reduce costs, and subsequently increase profitability. The skills required for efficiency and effectiveness in the purchasing and supply activity are becoming increasingly more sophisticated and demanding.
This program is designed to help participants improve their professional skills and increase the company's productivity in the area of purchasing & negotiation skills. The program recognizes the broader purchasing and supply chain management perspective. It is designed to facilitate the development and application of specialist expertise in different parts of the supply chain. It gives the understanding of those issues that affect the business environment and impinge upon the purchasing and supply chain.
The course is also structured to provide a good working knowledge and practical understanding of various stage of critical issues in purchasing & process of negotiation. It will help participants to identify the areas in which effective purchasing strategies and negotiation skills can be implemented.
Duration: 2 Days
Effective purchasing and supply management ensures that the right materials are available as and when required, with minimum investment of working capital. In recent years, organizations have realized that increasing emphasis has to be placed on purchasing and supply management practices to improve customer service, facilitate better control reduce costs, and subsequently increase profitability. The skills required for efficiency and effectiveness in the purchasing and supply activity are becoming increasingly more sophisticated and demanding.
This program is designed to help participants improve their professional skills and increase the company's productivity in the area of purchasing & negotiation skills. The program recognizes the broader purchasing and supply chain management perspective. It is designed to facilitate the development and application of specialist expertise in different parts of the supply chain. It gives the understanding of those issues that affect the business environment and impinge upon the purchasing and supply chain.
The course is also structured to provide a good working knowledge and practical understanding of various stage of critical issues in purchasing & process of negotiation. It will help participants to identify the areas in which effective purchasing strategies and negotiation skills can be implemented.
Duration: 2 Days
MST-27 : INVENTORY MANAGEMENT
Store or warehouse management is generally perceived as an administrative function concerned with managing the flow of materials, starting from the receipt of goods from suppliers to the users. The efficiency of warehouse operations will largely influence the effectiveness of the business. Excellent businesses can be defined as those, which offer the following "best value" package of goods and services to their customers:
It is in the light of this definition of an "excellent business" that we will be discussing the purpose of store operations and management. Generally the program is to provide basic training in principles, techniques, method and working practices of good store and warehouse operations.
Duration: 2 Days
Store or warehouse management is generally perceived as an administrative function concerned with managing the flow of materials, starting from the receipt of goods from suppliers to the users. The efficiency of warehouse operations will largely influence the effectiveness of the business. Excellent businesses can be defined as those, which offer the following "best value" package of goods and services to their customers:
- appropriate quality of goods and services consistently provided to their customers
- timely and reliable supply of the goods and services as agreed when making the original commitment
- an affordable cost for these goods and services
- reliable and timely supply of relevant information
It is in the light of this definition of an "excellent business" that we will be discussing the purpose of store operations and management. Generally the program is to provide basic training in principles, techniques, method and working practices of good store and warehouse operations.
Duration: 2 Days
MST-28 : PERSONAL EMPOWERMENT
Learn about the subject of empowerment. When people see empowerment as something that is given to them, they can miss out on an opportunity to take responsibility for actions or take initiative to solve problems, improve processes and competitive edge. This course seeks to change the mind-set that empowerment is something given. It helps you see that you can and should look for improvement opportunities.
Upon completion of the course, the participants should be able to:
It is in the light of this definition of an "excellent business" that we will be discussing the purpose of store operations and management. Generally the program is to provide basic training in principles, techniques, method and working practices of good store and warehouse operations.
Duration: 2 Days
Learn about the subject of empowerment. When people see empowerment as something that is given to them, they can miss out on an opportunity to take responsibility for actions or take initiative to solve problems, improve processes and competitive edge. This course seeks to change the mind-set that empowerment is something given. It helps you see that you can and should look for improvement opportunities.
Upon completion of the course, the participants should be able to:
- understand themselves better "personally" and create a compelling direction in their personal & professional life
- develop a higher degree of awareness of how their neurological channels and internal representational systems function, & change their mindset
- enhance self-confidence in all aspects of their life through self-empowerment principles and positive affirmations
- communicate with power, confidence and effectiveness with customers, peers and others
- be able to self-motivate and able to maintain a consistent peak state of well being to become truly outstanding in anything they perform
- gain insight into human behavior and brain process to generate personal & professional excellence
- create a strong commitment towards their career & maximize their contribution to the organization
It is in the light of this definition of an "excellent business" that we will be discussing the purpose of store operations and management. Generally the program is to provide basic training in principles, techniques, method and working practices of good store and warehouse operations.
Duration: 2 Days
MST-29 : MOTIVATION SKILLS
The program moves on to emphasize that the essence of motivation is the person himself - how one should take responsibility for Continuous Improvement and being committed to enhancing oneself. With a series of integrated activities the roles and motives will be analyzed so as to build an infrastructure dedicated to Continuous Improvement. It then looks at the employee as a valuable source of ideas on how to improve on operations. The participants will then be grouped into syndicates and facilitated on generating ideas for improvement.
At the end of the program, it's able to:
Duration: 2 Days
The program moves on to emphasize that the essence of motivation is the person himself - how one should take responsibility for Continuous Improvement and being committed to enhancing oneself. With a series of integrated activities the roles and motives will be analyzed so as to build an infrastructure dedicated to Continuous Improvement. It then looks at the employee as a valuable source of ideas on how to improve on operations. The participants will then be grouped into syndicates and facilitated on generating ideas for improvement.
At the end of the program, it's able to:
- motivate participants.
- introduce the criteria of the staff management.
- develop management skills on staff and tasks management.
- develop delegation and problem solving skills.
Duration: 2 Days
MST-30 : MANAGING TIME & WORK EFFECTIVELY
To achieve organizational and personal goals, we need to manage our time and the way we work. This necessitates the shifting of our thinking from being reactive to proactive. We need to review our assumptions on how we use our time. We all get the same hours in the day. How we use them is all that makes the difference between success and failure.
The emphasis will be on your role in creating a constructive, creative and collaborative working environment, through developing positive work relationships, in which individuals can meet their own personal and professional goals, while at the same time fulfill the roles required of them in the organization by managing their time effectively.
Duration: 2 Days
To achieve organizational and personal goals, we need to manage our time and the way we work. This necessitates the shifting of our thinking from being reactive to proactive. We need to review our assumptions on how we use our time. We all get the same hours in the day. How we use them is all that makes the difference between success and failure.
The emphasis will be on your role in creating a constructive, creative and collaborative working environment, through developing positive work relationships, in which individuals can meet their own personal and professional goals, while at the same time fulfill the roles required of them in the organization by managing their time effectively.
Duration: 2 Days
MST-31 : POSITIVE WORK CULTURE
In today's hectic and demanding business environment, it is vital that all employees of organization be equipped with the correct knowledge, skills and attitude. Most employees usually equip themselves with the correct and needed knowledge and skills, either by formal education or training.
However despite having the correct knowledge and adequate skills, employees today still face a stiffer competition in satisfying the needs of their employer and customers. Employees today need to have the correct mindset and attitude to face the reality of today's Business World. It is no longer the knowledgeable person but rather the person with the correct attitude and mindset that will be the best person to complete the tasks effectively.
This program is designed to open and change the mindsets of participants, motivate them to meet and exceed the Organization's needs and finally work as a synergized team to achieve the Organization's VISION. Participants will be taught how to constantly keep a Positive Mindset and how to have a Positive Work Culture. It will also teach and coach participant on how to effectively communication and manage both their superiors and subordinates to achieve success in their everyday work.
Duration: 2 Days
In today's hectic and demanding business environment, it is vital that all employees of organization be equipped with the correct knowledge, skills and attitude. Most employees usually equip themselves with the correct and needed knowledge and skills, either by formal education or training.
However despite having the correct knowledge and adequate skills, employees today still face a stiffer competition in satisfying the needs of their employer and customers. Employees today need to have the correct mindset and attitude to face the reality of today's Business World. It is no longer the knowledgeable person but rather the person with the correct attitude and mindset that will be the best person to complete the tasks effectively.
This program is designed to open and change the mindsets of participants, motivate them to meet and exceed the Organization's needs and finally work as a synergized team to achieve the Organization's VISION. Participants will be taught how to constantly keep a Positive Mindset and how to have a Positive Work Culture. It will also teach and coach participant on how to effectively communication and manage both their superiors and subordinates to achieve success in their everyday work.
Duration: 2 Days
MST-32 : PRESENTATION SKILLS
The need for effective public speaking and presentation skills arises when the need to disseminate information is required in an organization. Presentation skills become particularly important when information has to be conveyed to senior management, who normally have time constraints and the decisions that may be taken after the presentation, can have serious consequences for the organization. In such instances, the manner of the presenter and his or her style will not only influence the course of the decision, but also affect the organization and its people in several ways.
This workshop equips you with a range of communication and presentation skills, which allows participants to present themselves with confidence. At this program, participants will learn how to present their ideas with conviction, control and poise-and without fear. Participants will gain the specific skills and direction you need to become comfortable with their own presentation style. And participants will receive expert advice on how to handle especially challenging situations.
Duration: 2 Days
The need for effective public speaking and presentation skills arises when the need to disseminate information is required in an organization. Presentation skills become particularly important when information has to be conveyed to senior management, who normally have time constraints and the decisions that may be taken after the presentation, can have serious consequences for the organization. In such instances, the manner of the presenter and his or her style will not only influence the course of the decision, but also affect the organization and its people in several ways.
This workshop equips you with a range of communication and presentation skills, which allows participants to present themselves with confidence. At this program, participants will learn how to present their ideas with conviction, control and poise-and without fear. Participants will gain the specific skills and direction you need to become comfortable with their own presentation style. And participants will receive expert advice on how to handle especially challenging situations.
Duration: 2 Days
MST-33 : Emotional Intelligence At Work
This learning program on Emotional Intelligence is designed to help participants to develop and use soft skills to work effectively with others. In this program they will get an insight into using emotions to be smarter in the workplace. Through individual and group activities, participants will learn how to make use of the information about their feeling to make effective decisions and have more control over their own selves and their impact on others.
Participants will explore their emotional side and learn how to better use their natural inner working to their greatest benefit. They will learn ways of dealing with themselves, their challenges and stresses, and those around them in a more human and humane way, while still meeting their goals at work. They will also discover their EQ and how you can further develop and use it to greater benefit. At the end of the program, participants should be able to and want to create a workplace where each individual is aware of their own emotions and that of others and how it relates to the organization's work productivity.
Duration: 2 Days
This learning program on Emotional Intelligence is designed to help participants to develop and use soft skills to work effectively with others. In this program they will get an insight into using emotions to be smarter in the workplace. Through individual and group activities, participants will learn how to make use of the information about their feeling to make effective decisions and have more control over their own selves and their impact on others.
Participants will explore their emotional side and learn how to better use their natural inner working to their greatest benefit. They will learn ways of dealing with themselves, their challenges and stresses, and those around them in a more human and humane way, while still meeting their goals at work. They will also discover their EQ and how you can further develop and use it to greater benefit. At the end of the program, participants should be able to and want to create a workplace where each individual is aware of their own emotions and that of others and how it relates to the organization's work productivity.
Duration: 2 Days
MST-34 : ESSENTIALS OF MANAGEMENT SKILLS FOR NEW MANAGERS
Managers have the challenging task of translating organizational strategic plans into action, ensuring that organization policies and day-to-day tasks are implemented efficiently. In order to achieve this, the effective manager is required to possess dynamic team leadership, and to keep his team focused on achieving organizational goals.
This program provides participants with the opportunity to examine different areas of management enabling them to have the confidence and ability to manage their team effectively ensuring organization, team and individual goals are met - increasing motivation and developing the skills of the team. At the end of the workshop, participants will have:
Duration: 2 Days
Managers have the challenging task of translating organizational strategic plans into action, ensuring that organization policies and day-to-day tasks are implemented efficiently. In order to achieve this, the effective manager is required to possess dynamic team leadership, and to keep his team focused on achieving organizational goals.
This program provides participants with the opportunity to examine different areas of management enabling them to have the confidence and ability to manage their team effectively ensuring organization, team and individual goals are met - increasing motivation and developing the skills of the team. At the end of the workshop, participants will have:
- ability to understand Manager's role and its impact on team's performance.
- ability to identify different styles of management.
- understand what team and others expect from a Manager.
- learn how to deal with 'difficult' people and 'difficult' situation.
- ability to delegate and deliver feedback effectively on a regular basis.
Duration: 2 Days
MST-35 : TRAIN THE TRAINER
The ability to facilitate effectively should be a fundamental skill for any manager, executive or supervisor. This program examines the basic principles, steps and skills necessary to undertake training effectively. Effective communication and presentation skills are an important competency for anybody who wants to facilitate training, because when the receiving end becomes bored and disinterested, they can 'tune off' and think of something else. It is up to the trainer to present the message in a way that it receives utmost attention.
An effective training outcome results from planning, organizing, executing and measuring. This 'hands on' program establishes the sequence and examines why training facilitation should be carefully designed and delivered for particular circumstances. The methods relied upon during the past may not be sufficient.
It is designed to help executives understand the facilitation process and equip them with the necessary knowledge, skills and attitudes to effectively facilitate training & development within the organization. At the end of the workshop, participants will not only find it fascinating and exciting, but also immediately productive, as they should be able to notice a marked improvement in their delivery styles in their facilitation styles.
Duration: 2 Days
The ability to facilitate effectively should be a fundamental skill for any manager, executive or supervisor. This program examines the basic principles, steps and skills necessary to undertake training effectively. Effective communication and presentation skills are an important competency for anybody who wants to facilitate training, because when the receiving end becomes bored and disinterested, they can 'tune off' and think of something else. It is up to the trainer to present the message in a way that it receives utmost attention.
An effective training outcome results from planning, organizing, executing and measuring. This 'hands on' program establishes the sequence and examines why training facilitation should be carefully designed and delivered for particular circumstances. The methods relied upon during the past may not be sufficient.
It is designed to help executives understand the facilitation process and equip them with the necessary knowledge, skills and attitudes to effectively facilitate training & development within the organization. At the end of the workshop, participants will not only find it fascinating and exciting, but also immediately productive, as they should be able to notice a marked improvement in their delivery styles in their facilitation styles.
Duration: 2 Days
MST-36 : OFFICE ETIQUETTE FOR FRONTLINE MANAGERS AND LEADERS
How self-aware are you in your office environment? Are you aware of the impact of some of your behaviors on others in your team? Office etiquette is about being comfortable around people - and making them comfortable around you. People are a key factor in your own and your business' success. An unintentional breach of etiquette can lead to conflict and unnecessary tension.
Today's workforce is more culturally diverse than ever before and there are often no firm guidelines. Workplace culture tends to be more informal and fast-paced than ever before and boundaries between personal and work life, between appropriate and unacceptable behaviors become blurred.
This course has been designed to assist managers to identify and avoid common etiquette pitfalls; build a strong rapport with colleagues, staff and clients; avoid ethical risks; prevent being unintentionally discourteous or disrespectful; and to help managers sell themselves and their ideas with total confidence.
Duration:2 Days
How self-aware are you in your office environment? Are you aware of the impact of some of your behaviors on others in your team? Office etiquette is about being comfortable around people - and making them comfortable around you. People are a key factor in your own and your business' success. An unintentional breach of etiquette can lead to conflict and unnecessary tension.
Today's workforce is more culturally diverse than ever before and there are often no firm guidelines. Workplace culture tends to be more informal and fast-paced than ever before and boundaries between personal and work life, between appropriate and unacceptable behaviors become blurred.
This course has been designed to assist managers to identify and avoid common etiquette pitfalls; build a strong rapport with colleagues, staff and clients; avoid ethical risks; prevent being unintentionally discourteous or disrespectful; and to help managers sell themselves and their ideas with total confidence.
Duration:2 Days